Complaints

When playing at any online casino, you may encounter some issues. If you feel you have not been given adequate service on our Website, you are welcome to make a gambling complaint. It is essential to follow the appropriate procedures to give yourself the best opportunity for a suitable settlement.

The good news is that under the terms of our license we take all sensible steps to resolve the issue in-house. We will directly look into the matter and do all we can to help you.

To give an example, if you are running into any issues with our Website concerning Payment, Bonuses, Software, Deposits, Accounts, or others, you are welcome to file a complaint.

As part of our mission to help our players win more, you can reach out to our casino representatives via Live Chat or email, and an agent will help resolve your issue. The steps in our Terms and Conditions show you how to file a complaint, so please ensure you’re following our guidelines during the process. Once you have raised your complaint and presented all your information, our Website will follow the complaints scheme and let you know the conclusion as soon as feasible.